Privacy Policy

• Names and contact details
• Addresses
• Date of birth
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Information relating to loyalty programmes
• Website user information (including user journeys and cookie tracking)
• Information relating to compliments or complaints

• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Purchase or viewing history
• Website and app user journey information
• Records of consent, where appropriate

• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information

• Names and contact details
• Address
• Purchase or service history
• Video recordings of public areas
• Video recordings of private or staff only areas
• Customer or client accounts and records
• Information relating to health and safety
• Correspondence

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We collect information about a customer’s delivery and billing addressed, phone number, email address and name on our online web shop so we can deliver their products to them and contact them in the event of any issues with their order, payment or delivery. We process payments on our website so the customer can purchase products from us.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We collect information about a customer’s delivery and billing addressed, phone number, email address and name on our online web shop so we can deliver their products to them and contact them in the event of any issues with their order, payment or delivery. We process payments on our website so the customer can purchase products from us. We also collect information about a wholesale customer’s address, phone number, email address and other contact information so we can deliver their orders to them.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We collect contact information such as phone numbers and email addresses so we can respond to the customer with an outcome to the investigation of their complaint or thank them for their compliments.

• Directly from you
• CCTV footage or other recordings
• Suppliers and service providers

Data processors

Mailchimp.com

This data processor does the following activities for us: They store our newsletter mailing list.

EposNow

This data processor does the following activities for us: We use EposNow for our point of sale till system, they store details of our loyalty card customers.

WooCommerce

This data processor does the following activities for us: We use WooCommerce for our online shop, they process and store our customer’s data

Stripe

This data processor does the following activities for us: We use stripe to process card payments on our online shop.

Payment Sense

This data processor does the following activities for us: We use paymentsense to process card payments in our stores.

Others we share personal information with

• • Professional or legal advisors
  • Relevant regulatory authorities
  • Organisations we’re legally obliged to share personal information with

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

16 September 2024